MEPCO Helpline

MEPCO Helpline and Compliant Numbers

MEPCO (Multan Electric Power Company) has introduced an innovative solution to assist you in 2024. MEPCO has established a top-notch helpline system to address any MEPCO complaints and ensure that you receive proper assistance.
Simply contact the officials at the MEPCO Helpline Complaint Center. They are available 24/7, so whenever you have an issue with your electricity, they are ready to assist and resolve the problem.

How to Contact MEPCO Officials

There are several ways you can contact us. To contact them, you can reach out to their MEPCO online complaint registration number at 0800-63726. Additionally, you have the option to send them a brief message to 8118. If you need information about your area’s load-shedding schedule, tracking a new connection, or discussing any other electricity-related matters, simply dial 118.

Check your MEPCO bill online here.

MEPCO Helpline Contact Numbers

Suppose you are experiencing issues such as excessive load shedding, incorrect billing, inappropriate electricity supply, or transmission problems. In that case, you can reach out to the office phone numbers provided below to file a complaint:

  • 061-9210334
  • 061-9210389
  • 061-6784815

If you need to submit a complaint or inquire about the reason for unscheduled load shedding, MEPCO consumers have the option to contact the Regional Complaint Cell of MEPCO HeadQuarter at the provided helpline numbers.

  • 061-9220217
  • 061-9220314
  • 061-9220313
  • 061-9220169

MEPCO Helpline and Customer Complaint Management System

MEPCO provides exceptional customer service to electricity consumers in its 13 southern regions of Punjab. If you’re a customer of MEPCO and have any energy-related concerns, you can easily reach out to them by sending an email to the MEPCO Complaint email address, [email protected]. They are available to assist.

However, if you do not receive a prompt response or if your electricity issues remain unresolved, not a problem! There is an alternative available to you: the PITC Portal. The Punjab Information Technology Company is actively working to address and resolve any electrical energy issues you may be experiencing.

If you need to file a complaint with PITC, here’s how you can contact them:

  • Simply dial 118 directly.
  • Send a brief message to 8118
  • Alternatively, you can reach out to them via email at [email protected]

If you require further assistance, feel free to send an email to the Head of Quality Assurance at PITC. They are available to assist you.

MEPCO Online Complaint Registration – Online Form

Open MEPCO Multan’s website and find the online complaint form to register a complaint online. All your power supply, transmission, load shedding, billing, and meter installation needs are covered here.

After you complete the form, the MEPCO complaint cell’s customer support center will assist you. They prioritize efficiency. Therefore, they’ll respond fast and resolve difficulties within the deadline.

MEPCO Head Office Complaint Numbers

If you find yourself in an emergency situation, need to make a complaint or suggestion, or if your problem has not been resolved after a significant amount of time, you can reach out to the MEPCO staff telephone directory for assistance.

MEPCO Staff DesignationOffice Phone Number-ExtensionMobile Number
MEPCO Chief Executive Officer (CEO)061-92202220345-4401111
Personal Assistant (PA) to CEO061-9220222-20020333-6142149
Staff Officer061-9220205- 20050300-8730910
P.A/C.O061-9220205- 20050300-9632289
MEPCO Head Office Complaint Numbers

MEPCO Customer Service Centers Numbers

Customer care centers have been launched by Multan Electric Power Company in various regions. Feel free to reach out to the MEPCO helpline numbers or visit your nearest customer service center to register your complaints and keep track of their status.

Below is a comprehensive list of helpline numbers for the relevant operation circles of MEPCO:

MEPCO CirclesHelpline Numbers
Multan061-9220273
Bahawalnagar063-9240034
Bahawalpur062-9250090
Muzaffar Garh066-9200091
Dera Ghazi Khan064-9260389
Sahiwal040-9200306
Vehari067-9201097
Rahim Yar Khan068-9230418
MEPCO Customer Service Centers Numbers

MEPCO Helpline for Electricity Theft Complaints

Now, let’s address a significant concern: electricity theft. The issue at hand poses a significant challenge for our local power company, making it increasingly difficult to fulfill the energy demands of our region. It is our responsibility as responsible citizens of Pakistan to promptly report any suspicious activity of electricity theft occurring in our vicinity.

In Multan, the Electric Power Supply Company places great importance on addressing this matter. It has implemented a highly stringent system known as the Central Complaint Management System (CCMS) to combat electricity theft. If you happen to come across any instances of power-stealing happening around you, here’s what you can do.

  • Call the toll-free MEPCO complaint number at 0800-84338.
  • It is important to give your full attention to the customer representative on the other end of the line, as they will provide you with guidance throughout the process.
  • Provide all the necessary information—the location, meter number, and your identity.
  • After sharing all the necessary information, you may end the call. We will definitely receive your message at MEPCO.

MEPCO Helpline Services

MEPCO is here to support you if you’re an electric power consumer in Multan. Contact them using their complaint numbers and email addresses to gather information on various matters.

  • Discover the load-shedding schedule.
  • Learn more about the MEPCO Management Information System, also known as MEPCO MIS
  • Keep tabs on the status of your meter connection.
  • Explore policy documents and user manuals.
  • Resolve problems with malfunctioning WAPDA wiring.
  • Stay updated on your MEPCO complaints.
  • Additionally, it would be beneficial to familiarize yourself with sudden emergency training as a precautionary measure.

FAQs

Please submit your query or electricity-related complaint by sending it via courier to the address provided below. Make sure to include your registered email address.

Dear Director,

Director General’s Office, WAPDA

B-51 WAPDA House, Lahore

For any inquiries or assistance, the WAPDA power consumers can reach out to 042-992021144 and 042-99202211-3178. If you prefer, you can also reach us by sending an email to [email protected].

Check out the official MEPCO website > Choose Customer Support > Please enter your registered ID and password > Please click on the bill correction option > Please provide the precise meter reading for the current month > You are currently waiting in line for the bill correction applications.

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